Effective Date: April 9, 2026
Last Updated: April 9, 2026
Welcome to Air Assistly. We respect your privacy and are committed to protecting the confidential business and guest information entrusted to us.
Air Assistly provides:
- Virtual Assistant (VA) services for short-term accommodation (SA), vacation rentals, and Airbnb hosts
- Digital marketing services for Airbnb and short-stay property hosts
- Guest communication and support assistance
- Booking, listing, and channel management support
- Cleaning coordination and operations support
- Direct booking and lead generation support
This Privacy Policy explains how we collect, use, store, process, and protect your information.
1) Information We Collect
We may collect and process the following categories of information:
A. Client Business Information
When you use our services, we may access:
- Your name and business name
- Email address and phone number
- Property listing details
- Airbnb, Booking.com, VRBO, or PMS account access (only when authorized)
- Property addresses
- Pricing and occupancy data
- Calendar availability
- Revenue and booking performance data
- Standard operating procedures (SOPs)
- Team and vendor contact information
B. Guest-Related Information
To provide VA and support services, we may process limited guest-related information such as:
- Guest names
- Booking dates
- Check-in and check-out times
- Guest communication messages
- Arrival instructions
- Special requests
- Support issues during stays
Important: We only access guest data strictly required to deliver the requested service.
C. Vendor and Cleaning Partner Information
For operational support, we may process:
- Cleaning company names
- Cleaner schedules
- Vendor phone numbers and email addresses
- Maintenance team details
- Cleaning checklists
- Turnover schedules
D. Marketing Data
For digital marketing services, we may collect:
- Website traffic analytics
- Ad performance data
- Pixel and conversion data
- Lead form submissions
- CRM data
- Email marketing statistics
- Direct booking funnel data
- Audience engagement metrics
2) How We Use Your Information
We use your data only for legitimate business purposes, including:
- Managing guest communication
- Assisting with reservations and bookings
- Updating calendars and availability
- Coordinating cleaners and maintenance teams
- Handling guest issues and escalations
- Managing direct booking systems
- Improving occupancy and conversion rates
- Running Meta, Google, and social media campaigns
- Optimizing Airbnb listings and descriptions
- Supporting SEO and direct booking websites
- Performance reporting and analytics
- Internal service quality improvement
We never use your data for unrelated purposes.
3) Strict Data Confidentiality Commitment
At Air Assistly, confidentiality is one of our core business principles.
We maintain a strict zero-leakage policy regarding:
- Guest personal information
- Booking details
- Property access instructions
- Door codes or smart lock data
- Cleaning company information
- Vendor contacts
- Revenue reports
- Occupancy performance
- Internal business SOPs
- Marketing campaign data
- CRM records
- Lead databases
Our Promise
We do not sell, share, rent, trade, leak, disclose, or misuse any client, guest, cleaner, or booking-related data.
This includes information related to:
- Airbnb guests
- SA guests
- Cleaning teams
- Maintenance vendors
- Direct booking leads
- Revenue reports
- Pricing strategy
- Calendar management
- Host communication workflows
Your data remains strictly private and protected.
4) Guest, Booking, and Cleaner Data Protection
Because our services involve highly sensitive hospitality operations, we apply extra safeguards.
We specifically protect:
- Guest stay history
- Check-in instructions
- Cleaner schedules
- Turnover timings
- Booking calendar syncs
- Host payout information
- Refund and dispute communications
- Support ticket history
- Emergency contact details
We do not disclose any guest, booking, or cleaner data to outside parties unless explicitly authorized by the client or legally required.
5) Account Access & Authorization
We only access platforms when you provide explicit authorization, such as:
- Airbnb
- Booking.com
- VRBO
- Hospitable / Hostaway / Guesty
- PMS tools
- Google Ads
- Meta Ads
- CRM platforms
- Email marketing software
- Website CMS systems
All access is used solely for service delivery.
Once our service engagement ends, access can be revoked immediately at your request.
6) Data Sharing Policy
We do not sell or distribute your data to third parties.
We may only share limited data in the following cases:
- With your direct written permission
- To complete an operational task you requested (for example, coordinating with your approved cleaning team)
- When legally required by law or valid government request
Even in these cases, only the minimum required information is shared.
7) Data Security Measures
We implement reasonable technical and organizational safeguards, including:
- Restricted access systems
- Password-protected tools
- Role-based permissions
- Two-factor authentication where possible
- Secure cloud platforms
- Limited team access
- Internal confidentiality procedures
- NDA-based contractor relationships where applicable
We actively work to prevent:
- Unauthorized access
- Guest data leaks
- Calendar misuse
- Booking manipulation
- Vendor data exposure
- Marketing account misuse
8) Data Retention
We retain data only as long as necessary to:
- Deliver services
- Maintain campaign continuity
- Provide reporting
- Resolve disputes
- Meet legal or tax obligations
After service completion, data access is minimized or removed upon request.
9) Your Rights
As our client, you may request:
- Access to your data
- Correction of inaccurate information
- Deletion of stored data
- Removal of account access
- Restriction of processing
- Export of campaign or booking reports
To make a privacy request, contact us using the details on our website.
10) Website Cookies & Analytics
If you visit our website, we may use cookies and analytics tools to:
- Understand traffic sources
- Improve landing pages
- Measure conversions
- Track campaign performance
- Optimize lead generation funnels
These tools may include Google Analytics, Meta Pixel, or similar platforms.
11) International Clients
Because we serve Airbnb hosts and SA operators globally, your data may be processed across multiple jurisdictions using secure cloud-based tools.
Regardless of location, we apply the same confidentiality standards.
12) Third-Party Platforms
Our services may interact with third-party systems like Airbnb, Meta, Google, CRM tools, and booking software.
Their privacy practices remain subject to their own policies.
Air Assistly is only responsible for the data we directly process under our service scope.
13) Children’s Privacy
Our services are intended for business owners, property managers, and Airbnb hosts. We do not knowingly collect information from children.
14) Updates to This Policy
We may update this Privacy Policy from time to time to reflect:
- New service offerings
- Legal requirements
- Security improvements
- Platform changes
The latest version will always be published on our website.
15) Contact Us
For any privacy-related concerns regarding:
- Guest data
- Booking confidentiality
- Cleaner/vendor data
- Digital marketing data
- CRM and lead protection
Please contact Air Assistly through the contact form or official email listed on our website.
Confidentiality Statement for Client Trust
Air Assistly is built on trust, discretion, and strict operational confidentiality.
We understand that Airbnb hosting and short-stay operations involve highly sensitive data, including guest details, cleaning workflows, pricing, calendars, and direct booking systems.
We want every client to feel fully confident that:
No guest data, booking information, cleaning company details, revenue insights, or operational workflows will ever be leaked, shared, or misused by Air Assistly.
Your business information stays protected with complete professional confidentiality.
